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Help Center -> Order Status -> Thread: Why didn't I get my instant order after payment? |
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| Why didn't I get my instant order after payment? | Reply | Last Updated: Jun 16, 2011 03:21 AM
Although most of CN-USA orders are delivered instantly after completed payments, it's possible to delay for minutes or hours due to the following reasons:
- Your order may exceed your buying limit and requires manual handling, which usually takes 24 hours.
- If you have used Google Checkout, it may take several hours to process your payment until your credit card get authorized and charged. Please check Google Purchase history for up-to-tate order details. If you receive Google email notice saying your credit card is failed, please follow the notice to update your credit card(Use another credit card). Once your payment is completed, you will see the information "Your credit card was charged for ***" and we will process your order soon. To avoid such delay, we suggest you use member order function to add fund first and place instant order by using member fund.
- If you have used PayPal eCheck payment, it requires 3-5 business days to clear the payment and your order will be delivered automatically when it's cleared.
- If you have used Amazon Payments, it requires 3-5 business days to clear the payment from bank and may require up to 24 hours for credit card payments. You can check your payment status at https://payments.amazon.com
- Your order may be filtered into your bulk folder of your email account such as Hotmail, Yahoo, etc. Please check out this folder or you can log in CN-USA account to view your order details.
- Due to network conditions, PayPal Instant Payment Notification(IPN) may be delayed for minutes or hours to reach CN-USA.com server. Please wait patiently for PayPal IPN to arrive or contact your seller for the manual delivery.
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